Return & Exchange
At Doliz, customer satisfaction is our top priority. We want you to love your purchase, but if something isn’t right, we’re here to help. Please read our return and exchange policy carefully.
1. Eligibility for Returns & Exchanges
We accept returns or exchanges if:
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The item is unused, unworn, and in its original packaging.
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The request is made within 7 days of receiving the order.
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The product has no damage, stains, or alterations.
Items that appear used or damaged will not be eligible for return or exchange.
2. Non-Returnable Items
For hygiene and quality reasons, the following cannot be returned or exchanged:
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Sale or discounted items
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Gift cards or promotional items
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Items damaged due to misuse or neglect
3. Exchange Policy
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Exchanges are only available for size or style issues, depending on stock availability.
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If the requested size is unavailable, you may choose another design of equal value or receive store credit.
4. Return Process
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Submit a return/exchange request through the contact form on our website within 7 days of receiving your order.
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Our team will review your request and guide you through the return procedure.
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Once approved, you’ll need to send the item back in its original condition and packaging.
Shipping costs for returns or exchanges are the customer’s responsibility, unless the item received was defective or incorrect.
5. Damaged or Incorrect Items
If you receive a defective or wrong item, please contact us immediately through the website contact form.
We’ll review the case and arrange a replacement or full refund at no additional cost to you.
6. Refunds
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Refunds (if applicable) are processed once the returned item passes our quality check.
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The amount will be credited to your original payment method or as store credit within 7–10 business days.
7. Policy Updates
Doliz reserves the right to update or modify this Return & Exchange Policy at any time. All changes will be reflected on this page with a revised effective date.