You can easily place an order by selecting your desired shoe, choosing the size, and clicking “Add to Cart.” Proceed to checkout and complete your purchase using the available payment options.

No, you can shop as a guest. However, creating an account allows you to track your orders, save your details, and enjoy a faster checkout experience in the future.

We accept Cash on Delivery (COD) and Online Payments (via secure gateways). All transactions are encrypted for your safety.

Orders are usually delivered within 3–7 business days depending on your location. Express delivery (1–3 days) may be available in select cities.

Once your order is shipped, you’ll receive a tracking number via SMS or your Doliz account. You can use it to track your package in real time.

In the rare case that you receive a defective or incorrect item, please reach out to us through the contact form on our website. We’ll arrange a replacement or refund as soon as possible.

Yes, returns and exchanges are accepted within 7 days of receiving your order, provided the item is unworn, unused, and in its original packaging. For full details, please visit our Return & Exchange Policy page.

Orders can be cancelled within 12 hours of placing them, as long as they haven’t been shipped yet. Once dispatched, cancellations aren’t possible, but you can request a return after delivery.

Yes, we occasionally offer free shipping on select promotions or when your order exceeds a certain amount. Keep an eye on our banner or social media for current offers.

Currently, Doliz ships only within Pakistan. International shipping options may be introduced in the future.